Nusa211 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold as a registered player on our platform.
All personal data transmitted to and from Nusa211 is protected by 256-bit SSL/TLS encryption. Stored data is secured using AES-256 encryption protocols across all server environments.
Nusa211 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is processed solely for account operation, compliance, and platform improvement.
You have the right to access, correct, delete, and restrict processing of your personal data held by Nusa211 at any time. Submit a request via our support channels and we will respond within 30 days.
We collect only the data necessary to operate your account, verify your identity, process payments, and comply with our international licensing obligations. No unnecessary data is gathered or retained.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations, after which it is securely deleted or anonymised.
We use cookies and similar tracking technologies strictly for platform functionality, security, and analytics. We do not use cross-site tracking cookies for third-party advertising or profiling purposes.
This Privacy Policy ("Policy") is issued by Nusa211 ("we", "us", "our", "the Operator", "the Platform") and applies to all personal data collected from individuals ("you", "User", "Player", "Data Subject") who access or use the website located at https://nusa211.asia and all associated services, features, and sub-domains thereof.
Nusa211 is committed to handling your personal information with the highest standards of care, transparency, and security. This Policy is designed to inform you — as a registered player or site visitor — exactly what data we hold about you, why we hold it, how we process it, and what your rights are in relation to it.
This Policy should be read in conjunction with our Terms and Conditions and our Responsible Gambling Policy. By creating a Player Account on Nusa211 or by continuing to use the Platform after being notified of any update to this Policy, you acknowledge that you have read and understood its contents.
Important note for Malaysian players: While Nusa211 implements data protection standards consistent with internationally recognised frameworks, Nusa211 does not operate under the jurisdiction of the Personal Data Protection Act 2010 (PDPA) of Malaysia as the Operator is not established in Malaysia. However, we apply equivalent data protection principles in respect of all personal data processed relating to Malaysian players. Malaysian users have the right to contact us to access, correct, or request deletion of their data at any time.
For the purposes of this Policy, the following definitions shall apply:
Nusa211 collects the following categories of personal data in connection with your use of the Platform:
| Data Category | Specific Data Points | Collection Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / NRIC / Passport number, Driver's Licence details | Account registration, KYC verification, age enforcement |
| Contact Data | Email address, Malaysian mobile number, residential address (street, city, postcode) | Account communication, support, withdrawal processing |
| Financial Data | Payment method identifiers (e.g., masked e-wallet account IDs, bank account last 4 digits), transaction history, deposit and withdrawal records | Payment processing, AML compliance, withdrawal verification |
| KYC Documents | Copies of government-issued identity documents, proof of address documents (utility bills, bank statements), selfie-with-ID photographs | Identity verification, fraud prevention, regulatory compliance |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, screen resolution, session duration | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games accessed, betting history, search queries, click paths, time spent on each section of the Platform | Platform improvement, personalisation, responsible gambling monitoring |
| Communications Data | Records of live chat conversations, email correspondence, support ticket content | Support quality assurance, dispute resolution, compliance audit trail |
| Responsible Gambling Data | Self-imposed limits (deposit caps, session limits), self-exclusion records, cooling-off periods | Responsible gambling programme administration, 21+ enforcement |
We do not collect your full payment card numbers, full bank account numbers, or PINs. Financial transaction data is handled by PCI-DSS compliant payment processors and third-party payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX-connected Malaysian banks.
Nusa211 collects personal data through the following channels:
You directly provide data to us when you register a Player Account, complete KYC verification, make a deposit or withdrawal, contact our customer support team, opt into a promotional offer, use the responsible gambling tools in your account dashboard, or otherwise interact with features of the Platform that require your input.
When you access the Platform, our systems automatically collect Technical Data and Usage Data through server logs, cookies, session tracking scripts, and similar technologies. This data is collected passively and does not require you to take any deliberate action. See Section 10 (Cookies & Tracking) for further details.
In limited circumstances, Nusa211 may receive data about you from third-party sources, including:
Where international data protection frameworks apply to the processing of your personal data, Nusa211 relies on one or more of the following legal bases for each processing activity:
Nusa211 uses the personal data we hold about you for the following purposes:
Nusa211 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
We engage third-party Data Processors to provide services that support the Platform's operation. These include payment processors (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and Malaysian banking partners), KYC and identity verification service providers, cloud infrastructure and hosting providers, customer support software vendors, and fraud detection and AML screening services. All Data Processors are bound by contractual obligations to process your data only on our instructions and in accordance with our data protection standards.
Where required by applicable law, by court order, or by a legitimate request from a duly authorised regulatory or law enforcement authority, Nusa211 may disclose personal data without prior notice to you. This includes disclosures required under anti-money laundering reporting obligations.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Operator's business, personal data held by Nusa211 may be transferred to the successor entity as part of that transaction, subject to equivalent data protection commitments being maintained.
Where a Player has voluntarily enrolled in an extended self-exclusion programme or where a serious problem gambling concern is identified, Nusa211 may, in limited circumstances, share relevant data with professional responsible gambling support organisations for the purpose of player welfare and harm minimisation.
In all cases of data sharing with third parties, Nusa211 implements contractual safeguards to ensure your data is handled with a standard of protection consistent with this Policy.
As Nusa211 operates on an international basis and uses global cloud infrastructure, your personal data may be transferred to, stored in, and processed in countries outside your country of residence — including jurisdictions where data protection laws may differ from those applicable in Malaysia.
Where such transfers occur, Nusa211 implements appropriate safeguards to ensure your personal data receives an equivalent level of protection, including contractual data protection clauses incorporated into agreements with third-party processors located in other jurisdictions.
By using the Platform and providing your personal data, you acknowledge and consent to the transfer of your data to Nusa211's server infrastructure and service providers for the purposes set out in this Policy.
Nusa211 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.
Nusa211 uses cookies and similar tracking technologies (including session tokens, browser fingerprinting, and local storage) to operate and improve the Platform. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core features such as session management, authentication, security token validation, and payment session continuity. These cookies cannot be disabled without impairing your ability to use the Platform, and they do not require your consent.
Functional cookies remember your preferences — such as language settings, currency display (MYR/RM), and last-visited game categories — to provide a more personalised experience. Disabling these cookies will not prevent Platform access but may affect user experience.
Analytics cookies collect aggregated and anonymised data about how players use the Platform — including which pages are visited most frequently, which game categories attract the most engagement, and where navigation drop-off points occur. This data is used exclusively for internal platform improvement and is not shared with advertising networks.
Security cookies support our fraud detection systems by tracking session anomalies, unusual login patterns, and device fingerprint changes. These cookies are essential for protecting your account and the platform's integrity.
Nusa211 does not use third-party advertising cookies, cross-site tracking cookies, or cookies that share your data with external advertising networks. Your browsing activity on the Platform is not used to serve targeted advertisements on other websites.
You may manage cookie preferences through your browser settings. Please note that blocking strictly necessary or security cookies may prevent you from accessing your Player Account or completing financial transactions on the Platform.
Subject to applicable law and the Operator's legal obligations (including KYC retention requirements), you hold the following rights in relation to personal data that Nusa211 holds about you. To exercise any of the rights below, please contact us via the channels listed in Section 16.
Request a copy of the personal data Nusa211 holds about you, along with information about how it is used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held about you. Account holders may update certain information directly via their account profile settings.
Request deletion of your personal data where we no longer have a legitimate basis for retaining it. Note that regulatory KYC and financial retention obligations may apply.
Request that we restrict the processing of your personal data in specific circumstances — for example, where you contest the accuracy of the data or where processing is unlawful.
Request a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible and applicable under law.
Object to the processing of your personal data where we rely on legitimate interests as the legal basis, including objecting to receipt of marketing communications at any time.
Nusa211 will respond to all verified data subject requests within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further thirty (30) days with prior notification. There is no fee for making a request, provided the request is not manifestly unfounded or excessive.
Nusa211 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
While we implement robust security measures, no data transmission over the internet is entirely risk-free. You are also responsible for protecting your own account credentials and should never share your password or allow unauthorised third parties to access your account.
The Nusa211 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, retain, or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account.
Age verification is a mandatory step in the KYC process. Where a Player is suspected of being under 21, the account will be suspended pending verification. If the Player cannot demonstrate they are aged 21 or above, the account will be permanently closed and any deposits returned where possible.
Parental Notice: If you believe your child has registered on Nusa211, please contact us immediately at [email protected] with the subject line "Minor Account Report". We take all such reports seriously and will action them with priority.
The Nusa211 Platform may, from time to time, contain references to third-party services — including Malaysian payment providers such as Touch 'n Go eWallet, Boost, GrabPay, and DuitNow — in a purely informational context. When you interact with a third-party payment gateway or service in connection with a deposit or withdrawal, you are also subject to that provider's own privacy policy and data practices.
Nusa211 is not responsible for the privacy practices or content of third-party websites or services. We recommend that you review the privacy policies of any third-party service you interact with through or in connection with the Platform.
Nusa211 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. Where a material change is made, we will notify registered Players via email and/or a prominent notice on the Platform with a minimum of 14 days' advance notice where practicable.
Non-material amendments — such as clarifications, corrections of typographical errors, or updates required by immediate legal obligations — may take effect immediately without advance notice.
The date of the most recent update to this Policy is displayed in the "Last Updated" field in the Table of Contents sidebar. We encourage you to review this Policy periodically. Your continued use of the Platform following notification of a Policy update constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection team through any of the following channels:
We aim to acknowledge all privacy-related requests within 72 hours and to provide a substantive response within 30 calendar days of receiving a complete and verified request. Where additional information is required to verify your identity before we can action a request, we will inform you promptly.
This Privacy Policy was last reviewed and updated on 1 January 2026. Continued use of the Nusa211 Platform constitutes acceptance of this Policy as updated.
Have a question about your personal data or how we handle your information? Our support team is here around the clock — or visit our FAQ for quick answers.
21+ Play responsibly. This platform is intended for players aged 21 and above only. Malaysian users are responsible for ensuring compliance with local laws.